Artificial Intelligence and Banking
Artificial intelligence is often presented as an objective tool for decision-making, but recent research suggests that AI may replicate the same racial biases already present in the banking industry. As lenders adopt these technologies, questions about fairness, transparency, and accountability are becoming more important than ever.
Interview with Jon Mulkin
In this interview, Hope Credit Union Chief Mortgage Officer Jon Mulkin reflects on four decades in mortgage lending, from leading home loan operations at Morgan Stanley to helping first-time homebuyers build wealth through Hope’s mission-driven approach. He shares insights on affordable housing, community development, racial equity, and the future of mortgage lending in underserved communities.